Refund and Returns Policy
At Zemarrow, we strive to provide our customers with the best possible shopping experience. We understand that sometimes, you may need to return or exchange a product. Please read our Refund and Returns Policy carefully before making a purchase.
Standard Return Policy
We offer a standard 10-day return policy for most products. However, please note that return policies may vary depending on the product and seller. It is essential to read the return policy for each product before making a purchase.
Product-Specific Return Policies
Some products may have different return policies, such as:
- Customized or personalized products: These products may not be eligible for returns or exchanges.
- Perishable items: These items may have a shorter return window or may not be eligible for returns.
- Digital products: These products may not be eligible for returns or exchanges.
Return Procedure
To initiate a return, please follow these steps:
- Contact us: Reach out to our customer support team within 10 days of receiving your order.
- Provide order details: Please provide your order number, product name, and reason for return.
- Return shipping: You will be responsible for return shipping costs unless the product is defective or was sent in error.
- Refund processing: Once we receive the returned product, we will process your refund within 5-7 business days.
Refund Options
Refunds will be processed in the original payment method. We offer the following refund options:
- Full refund: If the product is returned in its original condition with all tags and packaging intact.
- Partial refund: If the product is returned with damage or missing parts.
Exceptions
Please note that we do not accept returns for:
- Products that have been worn, altered, or damaged
- Products that are missing tags, packaging, or accessories
- Products that have been purchased during sales or promotions
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact us at support@zemarrow.com
Policy Updates
We reserve the right to update or modify our Refund and Returns Policy at any time. Changes will be effective immediately upon posting on our website.
By shopping on zemarrow.com, you agree to our Refund and Returns Policy.